Paycheck Check support
Questions about your hours, your overtime or your subscription are welcome, and a person will answer.
Email support@slatewisestudio.com. A person reads every message. It helps to say which app you're using, what you typed or chose, and what you expected to happen; please don't attach pay stubs or other sensitive documents, since describing the problem is enough. Privacy requests, such as asking us to delete a purchase record, go to privacy@slatewisestudio.com.
Using Paycheck Check
How does the free version work out overtime?
It follows the federal rule: hours past 40 in your workweek are paid at time and a half. You choose the day your workweek starts, so the week matches the one your employer uses.
My state pays daily overtime. Is that covered?
Premium includes daily overtime, double time and seventh-day rules for California, Alaska and Colorado, each shown with the law it comes from. Nevada is included as well, marked as not fully verified with the reason shown. Every value can be edited, and you can set up your own rule for anywhere else.
My total doesn't match my pay stub.
It's worth checking the settings first: the start day of your workweek, your rate, any unpaid breaks, and which overtime rule the job uses. Premium's paycheck check lets you type in what your stub says and shows, line by line, where the difference comes from. If the numbers still look wrong, write to us with the shifts you entered and what you expected, and we'll go through the math with you. The app gives estimates, so for a real dispute your employer or your state labor office is the place to take it.
How do I move my hours to a new iPhone?
Your hours are included in your iPhone's backup. Restoring an iCloud or computer backup onto the new iPhone brings them across with everything else.
I forgot to clock out.
Open the entry and change its end time; totals and pay recalculate straight away. Premium's shift reminders include a "still clocked in?" check for exactly this.
Subscriptions and purchases
How do I cancel a subscription?
Subscriptions are managed by Apple rather than inside the app. On your iPhone, open Settings, choose your name, then Subscriptions, and pick the one you'd like to cancel. Deleting the app doesn't cancel it, and Apple has its own guide to cancelling if you get stuck.
How do I get a refund?
Apple handles payments, so refunds are requested from Apple, which makes the decision. Their page on requesting a refund walks through it.
I've paid, but the app still shows the free version.
Open the app's upgrade screen, or in SiteCalc its Settings, and choose Restore purchases while signed in to the same Apple Account you bought with. If that doesn't bring it back, write to us with the app's name and the order ID from your Apple receipt, and we'll look into it.
More help, including our other products, is on the main support page. How the app handles your information is in the Paycheck Check privacy policy.